Legal Information

Privacy Policy

At Mushila Writes, your privacy matters. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, purchase books, subscribe to newsletters, request professional services, make donations, or interact with our digital publishing platform.

We are committed to transparency, responsible data handling, and protecting your personal information in accordance with applicable laws and internationally accepted privacy principles.

Our Commitment to Privacy

Protecting your personal information is fundamental to everything we do.

Respect

We respect your privacy and only collect information necessary to provide our services effectively.

Protection

Your personal information is stored securely and protected against unauthorized access wherever reasonably possible.

Transparency

We clearly explain what information we collect, why we collect it, and how it is used.

Who We Are

Mushila Writes is a digital publishing platform founded by Victor Mushila. Our mission is to inspire, educate, and empower readers through books, professional writing, storytelling, research, leadership development, environmental advocacy, and digital innovation.

Our services include:

  • Digital book publishing
  • Online bookstore
  • Professional writing services
  • Ghostwriting
  • Editing & proofreading
  • Website development
  • Research & consultancy
  • Training & workshops
  • Climate & Literacy Project

Whenever you interact with our platform, we are committed to handling your personal information responsibly and securely.

Information Collection

Information We Collect

The information we collect depends on how you interact with Mushila Writes.

Personal Information

When you register, contact us, purchase books, subscribe to our newsletter, or request services, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Country and Location
  • Organization (where applicable)
  • Postal Address (optional)
  • Profile information

Payment Information

When purchasing books or making donations, payment information may include:

  • M-Pesa transaction reference
  • Payment amount
  • Payment date
  • Transaction status
  • Invoice number
  • Purchase history

Important: Mushila Writes does not store your M-Pesa PIN, bank passwords, or confidential payment credentials.

How Information Is Collected

Membership Registration

Information you provide while creating an account.

Book Purchases

Information collected when buying books or accessing premium content.

Contact Forms

Messages submitted through our contact forms or support requests.

Newsletter Signup

Information provided when subscribing to updates and announcements.

How We Use Your Information

Your information is used only for legitimate business purposes.

  • Create and manage your account
  • Process book purchases
  • Verify payments
  • Deliver digital books
  • Respond to enquiries
  • Provide customer support
  • Improve website performance
  • Send newsletters (with your consent)
  • Prevent fraud and unauthorized access
  • Maintain website security
  • Comply with legal obligations
  • Improve our books and services

Donations & Support

When you support Mushila Writes or contribute to our Climate & Literacy Project, we collect only the information necessary to confirm your donation, issue acknowledgements where applicable, and maintain accurate financial records.

Donation information is never sold or shared for marketing purposes. We use it solely to administer your contribution and communicate with you regarding the project you have chosen to support.

Cookies & Analytics

Cookies and Tracking Technologies

Mushila Writes uses cookies and similar technologies to improve your experience, enhance website functionality, and understand how visitors use our platform.

Essential Cookies

Required for login, account security, shopping cart functionality, and access to purchased digital books.

Performance Cookies

Help us understand how visitors use the website so we can improve performance and usability.

Preference Cookies

Remember your preferred language, display settings, and reading preferences.

Analytics

Provide anonymous statistics that help us improve our books, services, and visitor experience.

How We Protect Your Information

We implement reasonable administrative, technical, and organizational measures designed to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include secure authentication, encrypted connections where supported, routine software updates, controlled access to administrative systems, and regular monitoring of website security.

Although we take appropriate precautions, no method of storing or transmitting information over the internet is completely secure. For this reason, we cannot guarantee absolute security, but we strive to apply industry-recognized security practices.

Sharing of Information

We value your trust and do not sell your personal information.

When Information May Be Shared

  • To process payments through trusted providers.
  • To comply with legal obligations.
  • To investigate fraud or misuse.
  • To protect the rights and security of Mushila Writes and its users.
  • With service providers who help operate the website under confidentiality obligations.

We Do Not

  • Sell your personal information.
  • Rent your personal information to third parties.
  • Share your information for unrelated marketing purposes.
  • Disclose confidential payment credentials.
  • Publish private customer information without consent.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain financial records, and enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

International Visitors

Mushila Writes serves readers from Kenya and around the world. By using our website, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws.

We strive to handle personal information responsibly regardless of where our visitors are located.

Digital Books & Copyright Protection

Digital books available through Mushila Writes are protected by copyright and intellectual property laws. Access is granted solely to authorized readers under the terms of purchase or membership.

Readers may not reproduce, distribute, copy, share, modify, or commercially exploit digital content without prior written permission from Mushila Writes or the respective copyright holder.

We may collect limited technical information related to access and usage of purchased digital books in order to protect our content, prevent unauthorized distribution, and improve reader experience.

Your Rights

Your Privacy Rights

We respect your right to understand, access, and control your personal information.

You Have the Right To

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Update your account details at any time.
  • Withdraw consent for marketing communications.
  • Request clarification on how your information is used.

Our Commitment

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe, subject to verification of identity and applicable legal requirements.

Some information may need to be retained for legal, financial, security, or contractual obligations.

Newsletters & Marketing Communications

If you subscribe to the Mushila Writes newsletter, we may occasionally send updates about:

  • New book releases
  • Writing resources
  • Events and workshops
  • Special offers
  • Environmental initiatives
  • Community projects
  • Platform improvements

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails or by contacting us directly.

Children's Privacy

Mushila Writes welcomes readers of all ages. However, certain services, including account registration, purchases, and donations, are intended for adults or individuals who have the legal authority to enter into binding agreements.

Where we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to remove that information or obtain appropriate parental or guardian consent where required.

Third-Party Services

Our website may interact with trusted third-party platforms to provide certain services.

Payment Providers

Secure payment partners may process transactions in accordance with their own privacy policies.

Analytics Services

Website analytics help us understand visitor behaviour and improve our services.

External Links

Links to other websites are governed by the privacy policies of those respective websites.

Changes to This Privacy Policy

As Mushila Writes continues to grow, this Privacy Policy may be updated to reflect new services, legal requirements, security improvements, or operational changes.

The latest version will always be published on this page. Where appropriate, significant changes may also be communicated through email, website notices, or other suitable channels.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

Need Assistance?

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.

Email

info@mushilawrites.com

Telephone

+254 722 711 684

Website

www.mushilawrites.com

Location

Nairobi, Kenya

Effective Date

This Privacy Policy becomes effective on the date it is published on the Mushila Writes website.

Effective Date: July 27, 2026

Last Updated

This policy may be reviewed and updated periodically to reflect changes in our services, legal obligations, or operational requirements.

Last Updated: July 27, 2026

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Where applicable, we also seek to follow internationally recognized privacy principles for visitors accessing our website from other jurisdictions.

Nothing in this Privacy Policy limits any rights available under applicable data protection legislation.

Your Trust Matters

Thank you for trusting Mushila Writes. We are committed to protecting your privacy while providing inspiring books, professional services, and a secure digital publishing experience.